We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, subscribe to newsletters or tutorials, fill out an online form, or request a settlement quote. Users may be asked for, as appropriate, their name, email address, phone number, and in the case of the quote system, details pertaining to the property transaction.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Residential Settlements may collect and use Users personal information for the following purposes:
- To improve customer service – Information you provide helps us respond to your customer enquiries and quote requests more efficiently.
- To personalise user experience – We may use information to understand how our Users as a group use the services and resources provided on our Site.
- To follow up – We may use the email address and phone number provided by the User to follow-up on a reasonable number of times and at reasonable times of the day following the provision of the quote.
- To send periodic emails – We may use the email address to send User information and updates pertaining to their quote requests or settlement. It may also be used to respond to their enquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include news, updates, related product or service information. If at any time the User would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password and data stored on our Site.
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Users may find links to other the sites. We do not control the content on these sites and are not responsible for the practices employed by websites linked to from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site will be deemed your acceptance of those changes.
Last updated: 26 August 2016